![]() You may have incorrectly set the time on the control. Check your Auto Shut Off control in your device controls in the Ring app. ![]() Another light in the Group may be causing the malfunction.Ī Floodlight is on and isn't responding to App control. Ungroup all of the lights with the malfunctioning light in it and see if the problem persists.You may have them set too high for your layout.Ĭlick here to learn more about motion controls. Check your motion sensitivity controls in the Ring app.There may be something in the area (like a small animal) that is triggering your lights. One or more Floodlights is flashing on and off. Is the device Linked to another? What behavior is it supposed to exhibit?Ĭlick here for more information on wifi issues.Is the device in a Group? Is the Alert option on for that Group?.Check the device setting in your Ring App.I didn't get a motion alert when my Floodlight triggered. Select Bluetooth from the list of Applications.To fix this on iOS, simply reboot your phone.įor an Android phone, clear your cache by following these instructions: Sometimes your phone's Bluetooth cache can cause a "Device not Found" error. If it’s too far apart, you may have trouble setting up. If the Bluetooth signal from the device can’t reach your phone (or tablet). Check the range between your lights and your phone (or tablet).The five-digit pin under the QR should match the code fixed in the battery compartment or on the unit.Check the QR code being scanned to make sure it matches the one on the device.For wired devices, check to make sure your circuit breaker isn’t off.Īlso, be sure to double check the following:.If you’re unsure if the batteries are fresh, we recommend swapping them all out for new ones to ensure best results. ![]()
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